Help Desk & IT Support
We can be your IT team or work with your IT team. Practical remote and onsite support for day-to-day IT needs across Leicestershire.
IT Services for Businesses and Individuals in Leicestershire
Choose managed support for business operations, or one-off help for devices and home tech issues across Leicester, Loughborough, and wider Leicestershire.
Managed IT & Business Services
Cloud & Microsoft 365
Secure Microsoft 365 setup if migrating from on-prem, maintenance for established tenants, security, and ongoing management.
Virtualisation Services
Design, deployment, storage migrations, and support for virtual workstations and server environments.
Backup & Disaster Recovery
Business continuity planning, tested backups, and rapid recovery workflows for critical workloads.
Cybersecurity
Foundation-level protection to keep your business safe with MFA, endpoint security, phishing awareness, and staff training.
Vulnerability & Update Management
Proactive identification and remediation of security vulnerabilities to reduce attack surface.
Cyber Essentials Plus Readiness
Practical guidance and remediation planning to help your business become Cyber Essentials Plus compliant.
Web Development & Hosting
Business websites built for speed, clarity, and conversions, with reliable hosting and ongoing support.
One-Off & Individual Support
Get Remote Support
Secure, fast remote help to diagnose and resolve issues without waiting for an onsite visit.
Computer Repair & Builds
Diagnostics, repairs, and custom builds for desktops and laptops across Leicester and Loughborough.
Hardware Upgrades
RAM, storage, and component upgrades to improve speed and reliability.
Virus Removal & Data Recovery
Virus removal and best-effort recovery for lost or corrupted data.
We built Groovy IT to deliver honest IT help people can rely on, without the jargon.
The Groovy IT Philosophy
We've spent collectively over 20 years in IT, and one thing that kept frustrating us was people being let down by slow responses, confusing advice, and bills that seemed to appear from nowhere.
So we built Groovy IT to do things differently.
With Computer Science degrees and over 20 years of hands-on experience between us, we provide practical support across Leicester, Loughborough, and wider Leicestershire. No call centres, no jargon, no surprises on the invoice. Just straightforward help from local people who actually pick up the phone.
- Fast, practical fixes when things go wrong
- Clear explanations in plain English
- Transparent pricing and proactive support
- Advice that's honest, even when it's not what you want to hear
What Clients Say
We've used Groovy IT several times and we couldn't be happier. As well as building us a website, Ben has provided ongoing support with various IT issues. Everything is explained clearly, without jargon and easy to understand.
Director, AMM Surveying
It feels like we have a real IT department and without all the complicated jargon and cost! We'd previously had bad experiences with ticketing systems, but Groovy IT is fast, responsive and always able to help us.
Head of Department, Marketing Company
Need this kind of support for your team or home setup? Tell us what’s slowing you down and we’ll come back with practical next steps.
Groovy IT
Frequently Asked Questions
Quick answers to the things people ask us most. Anything else, just get in touch below.
What areas do you cover?
We cover Leicester, Loughborough, Coalville, Oadby, Wigston, Syston, Birstall, and the wider Leicestershire area for on-site work. Remote support means we can often help wherever you are.
How quickly can you help?
We typically respond within two business hours, and most day-to-day issues are fixed remotely the same day. Managed support customers get priority response windows.
Do you help home users or just businesses?
Both. Anyone can book one-off remote sessions, repairs, or upgrades with no ongoing commitment — home users, sole traders, and businesses alike. Businesses that want ongoing cover can also choose a managed support plan.
What does IT support cost?
One-off remote support is £40 per hour, on-site visits are £85 per hour, and managed plans start from £39 per user per month. Our pricing guide sets out every option, and final pricing is always confirmed in writing before work starts.
Are we tied into a long contract?
One-off help has no minimum term or ongoing commitment. Managed plans are agreed in writing with a clear scope before any work starts, so you always know exactly what you are signing up to.
Tell Us What’s Going On. We’ll Help You Fix It.
Tell us about your current environment and we will send practical next-step recommendations. We typically respond within 2 business hours.
- Local, Human support - Every Time.
- No Call Centres. No Bots.
- Direct Engineer Access.